Shipping policy
SHIPPING POLICY
Last updated: 23 September 2026
Donic Electronics Trading LLC delivers across the United Arab Emirates. This policy explains how we process, ship and deliver your order.
WHERE WE DELIVER
We deliver to addresses within the United Arab Emirates only. We do not currently ship internationally.
ORDER PROCESSING
Orders are processed within 1 to 2 business days, excluding Fridays and UAE public holidays.
If your order is delayed because of stock availability or high demand, we will contact you by email or phone. Once your order has been dispatched you will receive a tracking link by email.
Orders are dispatched only after payment has been received and the order has been accepted.
DELIVERY TIMES
Standard delivery: 2 to 5 business days.
Express delivery: 1 to 2 business days, where available for your order and address. Express options are shown at checkout.
Delivery times begin once the order has been dispatched, not when it is placed. They are estimates and are not guaranteed. Delivery may take longer because of your location, courier schedules, weather, customs or security checks, or events outside our reasonable control.
SHIPPING CHARGES
Shipping charges are calculated at checkout based on your delivery address and the weight of your order.
Standard shipping is free on orders over AED 1,000 delivered within the UAE. Orders below AED 1,000 are charged the rate shown at checkout. Express delivery is charged separately where selected.
Additional free shipping promotions may run during sale periods and will be shown at checkout.
RECEIVING YOUR ORDER
Someone must be available at the delivery address to receive the order. Our courier may ask for identification or a signature, particularly for higher value items.
Please check the packaging and the product as soon as it arrives.
If nobody is available, the courier will attempt delivery again or leave collection instructions. If delivery fails because the address was incorrect or incomplete, or because nobody was available across the courier's attempts, the order may be returned to us and a further delivery charge may apply.
CHANGING YOUR ADDRESS
If your order has not yet been dispatched we can usually update the delivery address. Contact us as soon as possible on info@donicelectronics.com or +971 4 268 8060. Once an order has been handed to the courier we cannot change the address.
DAMAGED, INCORRECT OR LOST ORDERS
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery and include photographs or a short video of the item and its packaging. We will arrange a replacement, return or refund depending on the situation.
If your package is lost in transit, contact us and we will open an investigation with the courier. Once the courier confirms the loss we will send a replacement or issue a full refund.
Risk of loss or damage in transit sits with us until the order is delivered to you or to the person you nominate to receive it.
BUSINESS AND BULK ORDERS
Corporate, wholesale and bulk orders may be shipped on separate terms, including scheduled or staged delivery and separately quoted freight. These terms are confirmed in writing before the order is placed.
RETURNS
Returns and refunds are covered by our Return and Refund Policy at https://donicelectronics.com/policies/refund-policy.
CONTACT
Donic Electronics Trading LLC
Shop No 12, Al Masooma Building No. 22, Bur Dubai, P.O. Box 51665, Dubai, United Arab Emirates
Office #704, Dar Al Riffa Building, KBW Street, Dubai, United Arab Emirates
Telephone: +971 4 268 8060 or +971 55 498 5655
Email: info@donicelectronics.com
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