Shipping Policy

At Donic Electronics Trading LLC, we are committed to delivering your electronics safely and on time. Please read our shipping policy carefully to understand how your orders will be handled.

Shipping Policy

Donic Electronics Shipping Policy

At Donic Electronics Trading LLC, we are committed to delivering your electronics quickly, safely, and reliably across the UAE. Please review the policy below to understand how we process and ship your orders.

Order Processing

  • All orders are processed within 1–2 business days (excluding Fridays and UAE public holidays).
  • If your order is delayed due to high demand or stock issues, we will notify you by email or phone.
  • Once your order ships, you will receive a tracking link via email.

Delivery Time & Methods

We offer secure and reliable delivery services across the United Arab Emirates.

Standard Delivery : ( 2–5 business days )

Express Delivery : ( 1 - 2 business days )

Delivery times may vary based on your location, courier schedules, and product availability.

Shipping Charges

  • Shipping charges are calculated at checkout based on location and order weight.
  • Standard shipping is free for orders above AED 1000.
  • Shipping fees apply for orders below AED 1000.
  • Additional free-shipping promotions may be available during sale periods.

Damaged, Incorrect or Lost Packages

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours and include photos or a short video. We will arrange a replacement, return, or refund depending on the situation.

  • If the package is lost in transit, we will coordinate with our courier partner to resolve the issue and arrange a replacement or refund.

Shipping FAQ

How much are the shipping charges?

Shipping fees are calculated at checkout based on your delivery address and order weight.
Standard shipping is free for orders above AED 1,000. Charges apply for smaller orders.

Do you offer free shipping?

Yes. Orders over AED 1,000 qualify for free standard shipping within the UAE.

How can I track my order?

You will receive a tracking link via email once your order ships, allowing you to follow your delivery in real time.

Do you deliver outside the UAE?

Currently, deliveries are limited to addresses within the United Arab Emirates.

What should I do if my package arrives damaged or incorrect?

Contact us within 48 hours with photos or a short video, and our team will assist with a replacement or refund.

Do you offer express delivery?

Yes. Express delivery (1–2 business days) is available for eligible orders and will show up at checkout.

Can I change my delivery address after ordering?

If your order hasn’t shipped yet, we can update the address. Contact us immediately for assistance.

How do I contact support?

Reach us anytime at:

info@donicelectronics.com or by calling us at +971554985655 and +97142688060.